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Frequently Asked Questions

• Q: What are the dimensions of the neon sign? A: The neon sign measures eleven point eight inches in length, three point nine three inches in width, and zero point six inches in height.
• Q: What material is the neon sign made of? A: The sign is made of high-quality acrylic combined with LED light strips, ensuring durability and a delicate texture.
• Q: Is the neon sign dimmable? A: Yes, the neon sign features a ten-level intelligent dimming system that allows you to adjust the brightness easily.
• Q: How do I install the neon sign? A: Installation is straightforward. It includes a pre-drilled design and a hanging chain, allowing you to connect it to a USB power source.
• Q: Can I use this sign in different settings? A: Yes, the neon sign is versatile and can enhance the atmosphere in bedrooms, offices, living rooms, and more.
• Q: Is the neon sign suitable for outdoor use? A: No, this sign is designed primarily for indoor use to ensure the longevity of the materials and electronics.
• Q: How do I clean the neon sign? A: To clean the sign, use a soft, damp cloth to gently wipe the surface, avoiding harsh chemicals that might damage it.
• Q: What should I do if the sign doesn't work upon arrival? A: If the sign doesn't work, please contact our dedicated customer support team for assistance and potential replacement options.
• Q: Is there a warranty for this product? A: Yes, the neon sign comes with a warranty that covers manufacturing defects. Please refer to the packaging for details.
• Q: How should I store the neon sign when not in use? A: When not in use, store the sign in a cool, dry place, preferably in its original packaging to protect it from dust and damage.
• Q: Is the neon sign safe for children? A: Yes, the sign is designed with safety in mind, using low voltage and durable materials, making it suitable for various environments.
• Q: Can I customize the brightness settings? A: Yes, you can customize the brightness with the ten-level dimming system to fit different moods and occasions.
• Q: Does the neon sign require batteries? A: No, the sign does not require batteries; it operates via a USB connection for power.
• Q: What type of customer support is available? A: Dedicated customer support is available to assist with inquiries and ensure a seamless shopping experience.
• Q: Is the neon sign energy-efficient? A: Yes, the LED technology used in the sign is energy-efficient, consuming less power while providing bright illumination.