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Hassle-Free Product Returns

At LightsDaddy, we strive to make your shopping experience as seamless as possible, and that includes making returns easy and hassle-free. If you ever need to return a product, we’ve outlined the steps clearly below to ensure a smooth process.

Conditions for Return:

We understand that sometimes things don’t go as expected, and we're here to help. You can request a return if:

  • The product you received is damaged, defective, or not as described (a mismatch).
  • The request for a return must be made within 15 days from the original delivery date.
  • A Return Authorization (RA) number is required to process the return.
  • Once the RA number is issued, it will expire within 7 days, so we encourage you to return the product as soon as possible.
  • Returns made without a valid RA number will not be processed for a refund and may incur an additional processing fee.
  • If the product is being returned without defect or damage, a restocking fee of 25% of the item's price may apply.

How to Get a Refund:

To ensure a smooth return and refund process, please make sure to meet the following conditions before shipping your product back to us:

  1. Original Packaging: The product must be returned in its original manufacturer’s packaging.
  2. Product Condition: The item should be free from damage such as dents, scratches, cracks, abuse, defacement, or any sign of tampering (such as removed screws, fasteners, or seals).
  3. Security Seals: If the product has a security seal, it must be intact and untampered with.

Important Note: Processing a return may take up to 15 business days from the time we receive the item.

Defective or Missing Items:

If the product you received is defective, damaged, or missing parts, we will resolve the issue promptly by offering one of the following solutions:

  • A replacement for the defective or missing units.
  • A partial credit for the affected items.

Please Note: Replaced items will not be issued additional credit.

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