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DAMAGED GOODS POLICY

At LightsDaddy, we understand that sometimes products may arrive damaged during transit. If you receive a damaged or defective item, you can return it within our designated time frame for resolution.

To ensure a smooth resolution process, please adhere to the following guidelines:

  1. Notification: Please inform our Customer Service (CS) team about any damaged products within 36 hours of delivery. Claims reported after 7 days may not be eligible for coverage.

  2. Reporting Timeliness: If damage is not reported within the specified time frame, obtaining a replacement or exchange may be complicated.

  3. Retain Packaging: Do not dispose of the damaged item or its packaging. These may be required for the return process.

  4. Photographic Evidence: We require photographic proof of the damage, including part numbers and descriptions, to facilitate replacements.

  5. Shipping Costs: Customers will not incur shipping costs for returning or replacing damaged items or any associated products from the order.

  6. Update Timeline: After submitting a damage complaint, updates may take up to 7 business days, depending on the shipping carrier.

  7. Credits: When applicable, we will issue a credit for the damaged item.

  8. Product Odor: Please note that product odor is not considered a defect, and returns based solely on this reason will be subject to our standard return policy.

  9. Buyer's Remorse: If you change your mind about your purchase, requests for replacements may be denied, and the customer may be responsible for return shipping and any applicable restocking fees.

LightsDaddy reserves the right to make final decisions regarding credit claims or replacements for damaged or defective goods.

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