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Frequently Asked Questions

• Q: What are the dimensions of the Mr and Mrs Neon Sign? A: The dimensions are fifteen inches by nine point seven seven inches. This size makes it an ideal decorative piece for various events.
• Q: What materials are used in the Mr and Mrs Neon Sign? A: The sign is made from premium flexible silicone LED light strips and sturdy acrylic sheets. These materials ensure safety and durability compared to traditional glass signs.
• Q: Does the Mr and Mrs Neon Sign come with a power supply? A: Yes, it comes with a USB power cord for easy connectivity. You can plug it into a computer, power outlet, or power bank.
• Q: How do you install the Mr and Mrs Neon Sign? A: Installation is straightforward with included metal chains, expansion screws, and two hooks. You can hang it wherever you desire for optimal visibility.
• Q: Is the Mr and Mrs Neon Sign adjustable in brightness? A: Yes, it features a dimmable controller for brightness adjustment. You can customize the light setting to create the perfect atmosphere.
• Q: Can the Mr and Mrs Neon Sign be used for outdoor events? A: No, this sign is not designed for outdoor use. It is best suited for indoor settings to ensure its longevity and safety.
• Q: How do I clean the Mr and Mrs Neon Sign? A: To clean the sign, simply wipe it with a damp cloth. Avoid using harsh chemicals that may damage the materials.
• Q: Is the Mr and Mrs Neon Sign safe for children? A: Yes, the sign is made from non-toxic materials. However, it is recommended to supervise children around electrical decorations.
• Q: What should I do if the Mr and Mrs Neon Sign arrives damaged? A: If it arrives damaged, please contact customer support immediately for assistance. They will guide you through the return or replacement process.
• Q: What is the warranty period for the Mr and Mrs Neon Sign? A: The product comes with a standard warranty period of one year. This covers any manufacturing defects that may arise during normal use.
• Q: Can the Mr and Mrs Neon Sign remember its last brightness setting? A: Yes, it remembers the last brightness setting each time you turn it on. This feature allows for a seamless user experience.
• Q: Is the Mr and Mrs Neon Sign suitable for events other than weddings? A: Yes, it is perfect for anniversaries, engagement parties, and Valentine's Day celebrations. Its romantic design fits multiple occasions.
• Q: What is the weight of the Mr and Mrs Neon Sign? A: The sign is lightweight, making it easy to hang and move. This feature adds convenience for event decorators.
• Q: Does the Mr and Mrs Neon Sign require batteries? A: No, it does not require batteries as it operates on a USB power supply. This makes it more convenient and eco-friendly.
• Q: Can I return the Mr and Mrs Neon Sign if I don't like it? A: Yes, you can return it within the specified return period. Ensure it is in original packaging for a full refund.